Professional Standards

Professional Standards for Certified Transactional Analysts’ (Organizational)

Understanding the Professional Context

Transactional analysts in organizations must be able to:

Understand change processes in organizations, which take into account the socio- economic and political reality, frames of reference, systems, culture, relation-ships, the influence of the organization on the individual and vice versa;
Have an adequate assessment of own competencies and referral possibilities;
Reflect on and teach theoretical models, especially from TA, to address organizational needs;
relate on micro and macro levels, from individuals to the whole organization, and be able to analyze and consider the whole as well as the parts;
reflect on these aspects, using TA concepts.

People and Systems

Transactional analysts in organizations must be able to:

Know and apply models for working with people in systems;
Show an understanding of systemic and personal aspects and reflect on the level and effects of interventions;
Deal with complexity whilst prioritizing and focussing on key issues;
Manage the boundary between organizational goals and personal needs;
Show an awareness of interactions between subsystems including their own consultant system;
Discriminate between individual and organizational learning processes, connect these processes with the marketplace, with employees and with the organization’s survival;
Reflect on these aspects, using TA concepts.

Contracting and assessing

Transactional analysts in organizations must be able to:

Select the applicable authority to contract with;
Work with multi-level and multi-cornered contracts;
Identify the key requirements of the organization or individual to ensure the appropriate interventions;
Accurately identify the range of options for interventions;
Identify methods of integrating different learning and assessment opportunities;
Select options effectively to promote equality of opportunity and access to achievement;
Reflect on these aspects using TA concepts.

Designing and implementing

Transactional analysts in organizations need to be able to:

achieve learning objectives as specified;
Evaluate the effectiveness of the programs;
Consider the balance and content of different length programs;
Identify possible design problems and generate realistic ideas for overcoming them;
Use and adapt materials from external sources within the constraints of copyright law;
Discuss designs with others at critical development stages;
Agree and maintain time scales;
Reflect on these aspects, using TA concepts;
Design and implement project management.

Creating a positive, safe learning climate and culture

Transactional analysts in organizations must be able to:

Give a rationale for the style of interaction and how it promotes rapport between all parties;
Show to have given consideration to factors which create a safe climate and culture, such as: actively listening and giving feedback to participants; encouraging participants to question and discuss the task; supporting I’m OK – you’re OK principles; stroking in general; identifying constraints on communication due to environmental, social and cultural issues;
Be anti-discriminatory in their practice and promote this in ways which are consistent with their role, organizational policy and legislation;
Reflect on these aspects, using TA concepts.